Frequently Asked Questions
Q: What is your disclaimer
A: All Inflatable/Ride/Rental item prices include standard set up and removal from location unless otherwise noted. Standard setup is considered real grass where stakes can be used, and power is within 75 feet (not all items require power or Staking). Standard delivery is within 200 feet of flat ground from the delivery truck, call the office if your delivery is outside these specifications. Items will not be carried through homes, offices, or lifted over walls without prior approval and additional fees (this includes stairs, driver WILL NOT deliver item if office was not informed about stairs before delivery occurred). If you fail to properly measure the space and we deliver or attempt to deliver the items and they do not fit, there will be nothing we can do at that point and you will still be responsible for full payment even if the item can not be used. If your rental item requires water please make sure that there is a water source available on site within 50 feet, you may also want to check for hoses and a water key. We do not provide hoses. Park or non-residential events may require additional set up material at additional cost. Additional Fees may apply to non-grass setups. We cannot guarantee that all products listed on our website are available. Call the office to confirm additional delivery restrictions, details and availability.
Q: Do you charge a delivery Fee or have a minimum?
A: Yes we do. We deliver throughout the Valley but there may be a delivery fee or a delivery minimum. Some areas, including Tucson, Flagstaff, Southern California, New Mexico and Nevada do require office approval. To reserve events in these locations please contact our office.
Q: How do I make a reservation?
A: You can call us at (480) 854-1857, you can email us at info@AZInflatableEvents.com. or you can add the items you want to the cart and then fill out the information to submit your reservation request online.
Q: Is a deposit required?
A: Yes, we request a 25% deposit on all in house rental items. This deposit is non-refundable and may be paid by either Visa, MasterCard, Discover, or Business check. If you are paying by purchase order a copy of the PO will satisfy the deposit requirements.
Q: How can I pay for my event?
A: You can pay by cash, Visa, MasterCard, Or Discover, business check or with a purchase order. If paying with a credit or debit card your balance will be charged on the Wednesday before your event unless previous arrangements have been made. Those paying by cash or business check must have payment available to the driver when they arrive (Please notify the office if this is your preferred payment method). No personal checks will be accepted. For more details on payment please call our office.
Q: What is your Mailing address so I can mail in my deposit check?
A: Our Mailing Address is 248 S Mulberry Unit 107, Mesa, AZ 85202
Q: Can I come down to the warehouse and see the item before I rent or can I take my kids to your location to play on the items?
A: Inflatables are transported and stored rolled up and deflated. We do not have an area for your child to play on the inflatables or to view them. If you are interested in seeing our inflatables beforehand, sign up for our Mailing list. We do Festivals around the Valley and will send out notices of where we will be so you can see a sampling of our products and allow your children to play on the latest and coolest inflatables available (Festival Cost and Tickets/ Wristband Prices may apply)
Q: How far in advance should we reserve our Inflatable?
A: We recommend you reserve as soon as possible! Our rental equipment books up very quickly! However, if you are in a bind and need a rental on short notice, just give us a call and we’ll do our best to accommodate your party.
Q: What is your Weather policy?
A:Weather Cancellation or reschedule: Does not apply for orders that are cancelled before five days prior to the event date. If your event is on Saturday, you cannot claim weather policy until the Monday before your order. Weather policy according to NOAA.gov. Must be 40% or higher for rain or inclement weather. Temperature being hot or cold does not apply to weather policy. Applies only when order is paid in full and excludes subleased equipment, entertainers and food. Credit is non-transferable, good for nine months of the original event date. New order must be equal to the original order amount or higher, discounts may not convey to new order. Before 3:00 pm the day before event date rescheduling within 60 days = 100% transfers to new order. Cancellation = 50% held as a credit for nine months of original event date. After 3:00 pm the day before event date 50% held as a credit for nine months of original event date.
Day of Weather Policy: Event Company has no control of the weather and we are not meteorologist. Lessee should do their own research and make a decision based on their own knowledge. Event Company is a Rain or Shine company (unless deemed unsafe). Once the driver shows up at the warehouse, usually by 5:00 am, there will be no credit, rain check or refund given. If Event Company deems it unsafe to set up (high winds above 15-20 mph, lightning, etc.), 100% of funds paid will be held as a credit for nine months. Inflatable items are dangerous in high winds and rain. If winds exceed 15 -20 MPH, do not use the inflatable. If weather should affect the event, please follow these directions: Have children exit immediately, turn off equipment, deflate the inflatable (Make sure that the inflatable deflates on itself and not onto fences, trees or other surrounding items), if equipment should become wet, completely dry the play surface prior to letting the children resume play.
Q: Do you bring out extension cords?
A: yes, for every unit you rent we bring out one 50ft Extension cord. Cords cannot be driven over or damaged in anyway. If power location will be farther away than 75ft, generators may be rented for an additional fee. Some equipment requires more than one electrical hookup
Q: Can we use our own Generator?
A: In General no. Exceptions may be made depending on customer and situation. Please contact office for details.
Q: What surfaces can Inflatables be set up on?
A: Inflatables can be set up on grass, artificial turf, landscape rock, cement, asphalt, wood chips or indoors. In order to keep our inflatables, the cleanest and nicest in the industry we DO NOT set up on Dirt or Sand. Please indicate surface type with your reservation. Call with any questions.
Q: Can inflatables be set up inside?
A: Yes, inflatables can be set up inside as long as you have adequate space and height for the item.
Q: Is AZ Inflatable Events insured?
A: Yes, AZ Inflatable Events is fully insured with a $1 million, $2 million policy. If your city, Park or HOA need proof or needs to be listed as additionally insured please fill out our Insurance Request Form at least 10 days in advance.
Q: Can AZ Inflatable Events set up at parks?
A: Yes, AZ Inflatable Events is fully insured and able to set up at any city park that allows inflatables.
Q: Do adults need to supervise the bouncers?
A: Children’s safety is our number one concern. We require that at least one adult supervisor be available for each inflatable piece. We can provide event attendants at an additional cost if requested.
Q: Are your inflatables clean and how do you clean them?
A: Yes, all of our units are cleaned each week after they go out. We hand wipe each inflatable with a disinfectant cleaner to ensure their cleanliness.
Q: Do the inflatables get hot during summer?
A: Yes, the inflatables can get hot. Many of our bounce houses are equipped with roofs, however it may become quite warm in the units during the hot summer months. We recommend renting a portable cooler to keep our dry inflatables cool. You may want to try one of our Water Slides during the hottest months.
Q: Do I need a Water Hose/ Water for your water slides?
A: Yes, you will need to have a standard water source and hose that reached the base of the inflatable available.
Q: How many hours do we get the equipment with each rental?
A: Most inflatable rentals are priced for a guaranteed 5 hour block of time. Additional hours may be purchased. Some equipment, such as Rock Walls and Trackless trains are an hourly charge, based on the cost of the equipment and attendance.
Q: What time will you be delivering my rented equipment?
A: If you have a residential set up AZ Inflatable Events will set up set up sometime between 6:00 am (on high rental days delivery may be earlier) and 30 Minutes before your event start time. If you have a park or timed reservation we will arrive at a pre-arranged time to get you set up and ready to go. We will text and/or email you the Thursday or Friday before your event to go over the final details and give you the hour block we plan to arrive.
Q: Can AZ inflatable Events provide an attendant to supervise the Inflatable?
A: Yes, please ask for this additional service when you reserve your equipment.
Q: Is there a cleaning fee?
A: That is a tricky question! No not usually for normal usage. However, if there is food, drink, mud, silly string or other non-allowed items in or on the inflatable they may be an additional charge.
Q: Can we use silly string on the Inflatables?
A: No!! Silly string ruins vinyl. A minimum $500 clean up / replacement fee will apply if silly string is used around an inflatable.
Q: How much ice is needed for the Snow Cone machine?
A: We recommend a ½ pound of ice per serving. For fifty servings of snow cones we recommend at least 25lb of ice (does not account for melting).
Q: Does it need to be dark out to operate the inflatable movie screens?
A: Yes, the movie screens operate optimally in darkness. The brighter the area, the dimmer the picture will appear. Movie Screens work best approximately 15 minutes after Civil Twilight. You can find your local civil twilight time at dateandtime.com. Please Contact Us with any questions you may have.